Last updated: July 25, 2026

We take quality seriously, and we hope every box arrives in perfect shape. But if something shows up damaged or defective, here’s how we make it right.

We only accept returns when an item has a manufacturing flaw or got banged up during shipping. The product needs to be unused, still in its original packaging, and in the condition you received it. You have 30 calendar days from the delivery date to let us know about the problem.

Coffee is a perishable product, so we can’t take it back because you didn’t love the taste. If your coffee bag arrives torn, unsealed, or we sent you the wrong roast, get in touch immediately. We’ll sort out a replacement or a full refund without asking you to send anything back. Items marked “final sale” can only be returned if they arrive damaged.

To start a return, send an email to info@bluebottlecooffee.it.com with your order number, a short explanation of what’s wrong, and a couple of photos. After we review it, we’ll reply with a prepaid return label and the steps to follow. Please don’t ship anything before we authorize the return — we may not be able to refund unauthorized packages.

We cover all return shipping costs, and there are never any restocking fees. Use the label we provide, which points to our returns address: Bluebottlecooffee Returns, 15640 Sawyer Avenue, Markham, IL 60428, United States.

After your returned item arrives and passes a quick inspection, we process the refund within 1 to 2 business days. Your bank or card issuer then usually takes 7 to 10 business days to post the money back to your original payment method. You’ll get an email from us the moment we issue the refund.